A technology company, employing 5500 people across Europe, Asia and North America, were facing some significant barriers to achieving profitable revenue growth and a greater return on investment. Internal operations were complex, customers found the business hard to understand and the more focused competitors were consistently winning new and repeat business.
An 18-month transformation programme was launched to clarify the strategic ambitions to achieve profitable revenue growth, define the target operating model to achieve focus and simplicity and the cultural change necessary to move towards the vision of being the most customer-orientated business in the industry. Within 2 years, the business achieved its revenue and profit targets, recorded its highest ever levels of customer feedback (Net Promotor Score) and employee engagement had increased.
The Organisation Design programme that I led included:
- Defining the target operating model to achieve our strategic ambitions.
- Redefining and embedding the vision and values.
- Detailed organisation design to enable the transition of people into the new operating model, clarifying accountabilities and simplifying the business processes.
- Sale of IT Services and integration of an Asian acquisition.
- Consultation across European and National Works councils.
- Employee communication and engagement, including establishing a network of Employee Ambassadors, located in every country. to support the change at a local level.
- Rebalancing the capabilities of the business through targeted hiring, training and exits.
- Strengthening and building new teams and working practices to achieve full business transformation.